What is the check-in and check-out policy at Bel Air Collection Resort & Spa Riviera Maya?
Check-in is at 15:00 and check-out is by 12:00.
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Bel Air Collection Resort & Spa Riviera Maya, Xpu Ha
432US$
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Key details
About the Hotel
Km265 Carreterra Chetumal,
Xpu Ha,
Mexico,
77500,
Quintana Roo
- Near Xpu-Ha Beach
Perfect
6.8
6.0
3.9
Bel Air Collection Resort & Spa Riviera Maya offers an
Rooms & Amenities
Rooms at Bel Air Collection Resort & Spa Riviera Maya include
Dining & Options
Dining options include
Leisure & Activities
Leisure facilities consist of a
Services & Transportation
Bel Air Collection Resort & Spa Riviera Maya provides services including a
View all
Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Bungalow
4 persons
25 m²
Tropical view
Shower
Air conditioning
room details
Run Of The House
4 persons
25 m²
Shower
Air conditioning
room details
Bungalow Terrace
4 persons
25 m²
Tropical view
Shower
Air conditioning
room details
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Free Wi-Fi
- Car park
- Safe deposit box
- Pets allowed
- Rooms/ Facilities for disabled
Sports & Fitness
- Exercise gym
Spa & Leisure
- Swimming pool
Room features
- Mini-bar
- Sitting area
Bathroom
- Free toiletries
Show more
Location
Km265 Carreterra Chetumal,
Xpu Ha,
Mexico,
77500,
Quintana Roo
Map view
Km265 Carreterra Chetumal,
Xpu Ha,
Mexico,
77500,
Quintana Roo
City landmarks
Landmark
Cenote snorkeling
900 m
Lake
Cenote Azul
900 m
Landmark
Dolphinaris Barcelo
640 m
Landmark
Jardin Del Eden Cenote
900 m
Ruin
Adoratorio
1.4
km
Nature reserve
Kantun Chi
900 m
Landmark
Chikin Ha
900 m
Landmark
Cenote, Garden of Eden
900 m
Landmark
Dolphinus Barcelo
640 m
Beach
Xpu-Ha Beach
2.2
km
Landmark
Cenote Cristalino
900 m
Landmark
Bel Air Animal Park
850 m
Landmark
Blue Cenote
900 m
Landmark
Cenote Chikin-Ha
900 m
Landmark
Ecopark Katun Chi
900 m
Landmark
Cenote Eden
1.2
km
Landmark
Cenote Ponderosa
1.2
km
Beach
Caleta Chac-hal-al
1.4
km
Landmark
Chac-hal-al
1.4
km
Landmark
TAO Wellness Center
2.4
km
Landmark
Cenote Media Luna
1.5
km
Zoo
Dolphin Discovery Riviera Maya
2.5
km
Landmark
Cenote Abierto
2.0
km
Landmark
XPuha
2.0
km
Marina
Marina Puerto Aventuras Office
2.6
km
Landmark
Xotik-Ha
2.0
km
Night club
Rauxa Show
2.5
km
Landmark
Oasis Beach
2.1
km
Landmark
Eco-Park Santuario De Los Guerreros
2.2
km
Nearby
Quintana Roo
Cenote, Garden of Eden
310 m
Restaurants
Marenostrum
450 m
Calle 20 Esq 25 Playa Del Carmen Quintana Roo
Explore Xpu Ha
Local Highlights
Getting around
Reviews and Ratings
Reviews from guests about their experience.
James
United States,
February
2025
8.6/10
Xpu-Ha Palace Resort was a delightful experience for our anniversary trip! The staff was incredibly friendly, which made our stay even more enjoyable. The location is surrounded by nature, providing a peaceful retreat. However, the dining options were somewhat limited, and I wish there were more variety. Overall, a fantastic getaway for relaxation and nature lovers.
Rooms
9.0
Our room was spacious with a large balcony offering views of the water through palm trees. It was clean and had a huge jacuzzi bath, which was a nice touch.
Service
8.0
The service was unbelievably friendly, especially the waitstaff who went out of their way to make us feel special. However, at times they seemed a bit overwhelmed.
Location
10.0
The resort is situated in the jungle, with winding paths leading to the beach, making for a beautiful and tranquil setting.
Dining
7.0
The dining experience had an a la carte option, but the variety was limited; the food was decent but nothing to write home about.
Facilities
9.0
The facilities were well-kept and included a lovely pool area, perfect for relaxing after a long day of activities.
Christopher
United States,
November
2024
8.8/10
I had an unforgettable experience at Xpu-Ha Palace. The staff was incredibly friendly and made my husband and me feel special throughout our stay. The rooms were clean and comfortable, surrounded by lovely nature, and we found the beach area nice. However, be cautious on the paths as they can be slippery. Overall, this hotel offers great value for money, especially for those wanting a peaceful getaway in a beautiful location.
Rooms
8.0
Our room in the Bird Village was clean, well-appointed, and offered a comfortable jungle view, but it did have a musty smell that dissipated after airing out a bit.
Service
10.0
The service was exceptional, with every staff member, especially the waiters, going out of their way to ensure we felt attended to during our stay.
Location
9.0
The resort is set in a serene jungle environment, with easy access to a beautiful beach nearby, although not directly on the ocean.
Dining
8.0
The dining experience was enjoyable, with a wide variety of options at the breakfast buffet and great service, although some dishes could benefit from more flavor.
Facilities
9.0
The pool was well-maintained and clean, with plenty of activities available during the day, enhancing the overall relaxing atmosphere.
Frank
United States,
November
2024
7.6/10
We had a lovely stay at this eco-friendly resort surrounded by nature. The peaceful ambiance and wildlife interactions made our trip memorable. However, the dining experience could be improved due to long wait times and limited options. Overall, it's a great choice for families looking for a unique, animal-filled adventure away from the usual tourist spots.
Rooms
9.0
Our room was spacious and kept very clean, with a charming jacuzzi and beautiful views of the jungle. The upper floor added to the treehouse feel and really immersed us in the surroundings.
Service
7.0
The service varied; while some staff were incredibly pleasant and accommodating, the sushi bar experience was quite slow and could use improvement.
Location
8.0
Nestled in a natural setting, we found it to be a unique opportunity to see wildlife up close. However, it is far from a beach, requiring a shuttle to access one.
Dining
6.0
We enjoyed ordering from the menu, especially the a la carte options. However, the wait times could be excessive at times, and the variety of food could be better.
Facilities
8.0
The pool area was spacious and clean, perfect for family fun. However, the lack of nearby beach access can be a downside for beach lovers.
Wildlife encounters
Slow dining service
Zach
United States,
October
2024
7.4/10
We had a wonderful time at the hotel, enjoying the serene jungle setting and the unique cenotes. The rooms were clean and spacious, while the staff were incredibly friendly and accommodating. However, the dining options were just average, and the late-night music could be a bit loud. Overall, the value for money was good, considering the peaceful environment and activities available.
Rooms
8.0
The rooms were kept very clean and spacious, with a lovely terrace offering a view of the jungle. We appreciated having at least two beds, which was great for our family.
Service
7.0
The staff were pleasant and eager to meet our needs, but we had a bit of a frustrating experience with the treatment at the spa.
Location
9.0
Nestled in the jungle, the location offered beautiful greenery and a peaceful atmosphere, making it a perfect escape from the busy tourist areas.
Dining
6.0
Dining was a mixed bag; while the food was plentiful, the quality was average at best. Meals were satisfying, but nothing truly stood out.
Facilities
7.0
The facilities were decent, with well-maintained areas for relaxation, but some amenities could use an upgrade.
Ed
United States,
September
2024
7.4/10
This resort offers a serene and beautiful getaway with lots of on-site activities and a friendly atmosphere. The staff is genuinely caring, and the facilities are enjoyable, especially for nature and animal lovers. However, the dining could use some improvement, and there were service issues during peak times that detracted from the overall experience. The beach is also not suitable for swimming, which might be a downside for some guests.
Rooms
7.0
The rooms were spacious and clean, but the bathroom could have used better maintenance.
Service
6.0
The staff was warm and friendly, but there were times when service was overwhelmed, leading to delays.
Location
9.0
The location is great, providing easy access to nearby attractions like Playa and Tulum.
Dining
7.0
The food was generally good, but some options, like the sushi, weren't to my taste.
Facilities
8.0
The resort boasts great facilities, including a lovely pool and various activities like snorkeling and kayaking.
Pleasant staff
Dining inconsistencies
Access exclusive early booking discounts.
Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
All visitors are offered a full breakfast for a fee.
Children & extra beds
All children:
0 - 6 years
Existing beds:
FREE
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2011
Number of rooms:
144
Former name
Xpu-Ha Palace
FAQs
About Bel Air Collection Resort & Spa Riviera Maya
How far is Bel Air Collection Resort & Spa Riviera Maya from Aeropuerto de Playa del Carmen?
The hotel is approximately 25 km from Aeropuerto de Playa del Carmen, which takes about 24 minutes by car.
Which nearby attractions can guests visit from Bel Air Collection Resort & Spa Riviera Maya?
Nearby attractions include Xpu-ha Beach and Dolphin Discovery, both within a short drive.
What on-site dining options does Bel Air Collection Resort & Spa Riviera Maya provide?
The hotel offers three restaurants, including a sushi martini bar and specialty dining serving Italian and Mexican dishes.
What are some amenities available at Bel Air Collection Resort & Spa Riviera Maya?
Guests can enjoy amenities such as a large swimming pool, fitness center, full-service spa, and complimentary Wi-Fi in public areas.
Is parking available at Bel Air Collection Resort & Spa Riviera Maya?
The hotel provides parking facilities for guests.
What room amenities are available at Bel Air Collection Resort & Spa Riviera Maya?
Rooms include air conditioning, a mini-bar, a TV, and private bathrooms with designer toiletries.
What services does Bel Air Collection Resort & Spa Riviera Maya offer for families?
The hotel includes a children's playground and offers babysitting and childcare services.
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